PLEASE ADHERE TO THE FOLLOWING RETURN POLICY:  

General 

We can process returns and refunds only for items purchased from Sky Locksmith & Hardware. To receive a refund all returned merchandise must be in new (unused) condition, free from scratches and defects. Returns must be made with original packaging and store receipt.

Please inspect all merchandise upon receipt. Claims for shortages, breakage or damaged goods must be made within 3 business days after delivery, or they will not be honored.  

Merchandise Eligible to be Returned & Restocking Fees 

The following items may be returned for a refund:  

• Merchandise that has not been removed from its original packing. 

• Defective merchandise. 

• Merchandise that has not been installed. 

• (25% restocking fee will be charged on all returned merchandise, unless defective.)  

Exceptions

Returns can only be made within 14 days of receiving your product.  

Exchanges can only be made within 14 days of receiving your product, restocking fees will still apply.

Key Copies- Defective Keys cannot be returned to the store without the original receipt and original key copy. Defect/wrong cut will be identified in shop and refund processed. Key cutting is not an exact science, and second cuts may need to be made to fit your existing lock.  

Returns NOT permitted: 

Installation services: Warranties are not permitted for any items that are supplied by the customer.

(Warranty is granted only for products purchased from Sky Locksmith & Hardware.)

Special Orders may not be returnable. Please ask us for more information.  

*DEPOSIT FOR SPECIAL ORDERS ARE NON REFUNDABLE.  

Thank you for your business!